Key points at a glance
- Project focus: Gem Team is a secure Corporate Messenger and business messenger that connects communication, collaboration and daily operations for B2B organizations inside a single platform.
- Capabilities: one application for chat, voice calls, video calls, file sharing and real time collaboration across teams, departments and external partners.
- Core strengths: security first architecture, robust data protection, ISO 27001 aligned practices and reliability for mission critical communication.
- Deployment options: flexible on premise deployment and secure cloud hosting, including Qatari cloud and air gapped scenarios for restricted environments.
- Intelligence layer: applied AI expertise with LLM and ML infrastructure, RAG assistants and multi agent systems integrated into secure communication tools.
- Target audience: government agencies, ministries and security services, telecommunication companies, financial institutions, healthcare providers and GCC enterprises aligned with Qatar Vision 2030.
Contact information
Michael Jordan, CIO
Phone: +974 4423 1111
Lead snapshot
Gem Team is a secure, all in one secure B2B communication platform created to protect business, data and reputation through next generation messaging infrastructure. Instead of several fragmented and often insecure tools, organizations use one Corporate Messenger that combines messaging, collaboration and task oriented workflows. The solution is designed for mission critical communication, pairs a familiar user experience with strict security controls and follows regulatory expectations across the GCC, including Qatar. Enterprises with remote staff, regulated information and sensitive projects gain a resilient base for everyday communication.
Unified communication inside one Corporate Messenger
Gem Team responds to the problem of fragmented B2B communication platforms by concentrating the main channels in a single Corporate Messenger. Employees and external stakeholders can rely on chat, voice, video, file sharing and real time collaboration without switching systems. Project spaces and group channels help separate discussions by topic, unit or partner while keeping everything in one environment.
Video conferencing supports up to 300 participants and includes screen sharing, recording and moderation controls so large meetings and briefings can be handled efficiently. Smart messaging functions such as presence indicators, message editing and delivery confirmations keep conversations transparent and actionable. The interface follows a modern UX that feels close to WhatsApp and Telegram, which shortens onboarding for new users.
Security by design and strong data sovereignty
Security is the starting point for Gem Team as a business messenger. The platform is built around maximum data sovereignty, with each customer deciding which data can be accessed, where it is stored and when it must be erased. Automatic removal from servers and end devices after a defined period supports internal retention rules and regulatory demands.
Gem Team follows data protection and data avoidance principles and is ISO 27001 compliant. The Corporate Messenger accesses only content that is required to provide the service, while metadata is anonymized and minimized. A multi layer encryption model protects information at every step, covering encrypted transport, encrypted metadata, encrypted messages and encrypted storage.
The infrastructure is prepared for mission critical use, based on fail safe cluster servers and comprehensive backup concepts. Data centers are certified according to Uptime Institute Tier III facility and management standards, which contributes to resilience and availability. In combination, these measures provide absolute data sovereignty together with dependable performance.
Architecture and hosting models for regulated use
Gem Team offers both on premise deployment and secure cloud hosting, so organizations can choose how and where communication data is stored. Information can be kept locally, encrypted at rest and hosted outside the reach of hostile surveillance regimes. Hosting models include national cloud options such as a Qatari cloud as well as fully on premise installations under direct organizational control.
The security stack uses TLS 1.3 for transport layer encryption, optional metadata shredding and IP masking, granular access controls and detailed audit trails. Air gap deployment capability allows Gem Team to run inside restricted zones where connectivity is limited or heavily controlled. The platform adapts to country specific regulations across the GCC and aligns with frameworks like ISO, GDPR and Qatar’s CRA, which is essential for a secure B2B communication platform in regulated sectors.
How Gem Team differs from mainstream messengers
As a Corporate Messenger, Gem Team is positioned as an alternative or complement to tools such as Microsoft Teams, Slack and Google Chat when sovereignty and reliability are critical. Those services depend on public cloud infrastructure, while Gem Team adds localized cloud and on premise deployment paths that reflect national rules and internal policies on data sovereignty.
Gem Team delivers organization profiles, voice calls, voice messages and video calls within a unified business messenger. Meetings can gather about 300 participants and can be recorded when required. Message history and file storage are not artificially limited and are designed to scale with organizational needs. Support is available around the clock depending on the chosen package. For enterprises that view meeting caps, storage limits or premium only options as blockers, a sovereign secure B2B communication platform like Gem Team provides a different route.
Enterprise wide communication and continuity in crises
Gem Team is shaped for enterprise wide communication and continuity in demanding conditions. For remote and mobile staff, Microsoft Teams and Slack do not fully cover the needs of employees who work away from traditional desks. The intuitive business messenger from Gem Team gathers their use cases in one place and can raise productivity for these groups.
Continuity during cybersecurity events is another focus area. Hacker attacks occur regularly and outages of American cloud services, including Microsoft, are a known risk. A fail safe Corporate Messenger such as Gem Team can serve as a backup communication channel so essential coordination remains possible when core tools are unavailable. For emergency and emergency communication, companies and authorities require alerting and geolocation functions to coordinate and manage crises quickly. Gem Team is built to meet such requirements.
The subject of data sovereignty is central here. Microsoft Teams and Slack cannot fully prevent access to data by US authorities or guarantee that all information remains inside one national territory. Gem Team offers hosting variants from Qatari cloud to on premise deployment that keep data within agreed borders. For C level exchanges and research and development work, where protection of confidential material is decisive, Microsoft Teams does not reach the same level of encryption and sensitive data handling. Gem Team addresses this gap with strict security policies and strong tools for monitoring, control and deletion.
Secure development and quality control
The Gem Team product is developed according to Secure Software Development Lifecycle principles so that security is present from the first design through deployment. During development, code security relies on SAST, DAST, dependency scanning and secret scanners that expose issues and insecure components early.
Security testing combines automated and manual techniques such as penetration testing, IDOR checks and broken access control testing. Access to repositories and CI or CD systems is tightly controlled and CI or CD pipelines are secured with a focus on infrastructure as code security. Development transparency and auditing use audit logs, change tracking, regular internal architecture reviews, vulnerability reviews and active security champions within the team.
Gem Team is prepared for certifications such as ISO 27001 and maintains a comprehensive security policy and documented secure coding guidelines. This structured approach underpins the security first promise of the Corporate Messenger and meets the expectations of public sector and regulated buyers.
AI capabilities as part of the platform
The team behind Gem Team has strong experience in applied AI and uses it to build secure and intelligent communication tools for enterprise and government customers. LLM and ML infrastructure can be deployed on premise or in cloud environments, with inference performance tuned to practical workloads.
Embedded AI assistants inside chat provide contextual help, automation and information retrieval, turning the Corporate Messenger into a more capable workspace. Standalone assistants support enterprise knowledge management, customer support and internal operations where structured answers and quick access to information are required.
The team designs multi agent systems, including complex hierarchical agent networks or swarms for distributed reasoning, planning and task execution. Advanced Retrieval Augmented Generation (RAG) pipelines and RAG based assistants can work with different data formats. Customization and fine tuning of BERT like models and LLMs is combined with prompt engineering, dataset curation and evaluation tailored to specific needs. End to end AI product development covers design, development and ongoing support, with attention to AI governance, model evaluation and integration with secure infrastructure. For organizations that need a secure B2B communication platform with built in AI assistants, this combination is a key advantage.
Focus on strategic sectors in the GCC
Gem Team is directed at strategic sectors across the GCC. Government agencies, ministries and security services with sovereign communication needs can keep sensitive conversations under national control using a Corporate Messenger that respects local rules. Telecommunication companies, financial institutions, insurers and investment firms that operate under strict oversight can use a tool that reflects their regulatory conditions.
Healthcare providers and pharmaceutical companies can handle sensitive personal and clinical data in line with local requirements when relying on a secure business messenger. Enterprises that are moving through digital transformation in step with Qatar Vision 2030 can place Gem Team at the core of their communication landscape. Across these sectors, the mix of data sovereignty, secure cloud hosting, on premise deployment, AI assistants and a modern user experience makes Gem Team a strategic choice for GCC enterprises that require resilient and sovereign enterprise communication.
